Emirates Wheelchair Assistance – The Ultimate Guide for 2024

How to Add Wheelchair Assistance in Emirates

Emirates is a renowned airline that offers world-class services to its passengers, ensuring that every passenger can enjoy a comfortable and hassle-free travel experience, regardless of their needs or abilities. One of the services that Emirates provides is wheelchair assistance, which is designed to assist passengers with mobility impairments, elderly or injured passengers. 

Wheelchair assistance service enables the passengers to move around the airport and board the aircraft with ease. In this article, we have put together all the information regarding how to add wheelchair assistance in Emirates, to help facilitate the journey of the passengers with mobility limitations, ensuring that they can travel with confidence and convenience.

Steps to Add Emirates Wheelchair Assistance

Steps to Add Emirates Wheelchair Assistance

Adding wheelchair assistance to your Emirates flight is a straightforward process that can greatly enhance the travel experience for passengers with mobility limitations. By following these steps, you can ensure that you receive the necessary assistance and support throughout your journey.

  1. Book your flight: First, you need to book your flight with Emirates, which you can do by either calling the customer service center or by visiting the airline’s website.
  1. Complete the Medical Information Form: If you have a medical condition that requires special attention during your flight, you will need to complete the MEDIF.  
  1. Arrive at the airport early: Emirates recommends that passengers requiring wheelchair assistance arrive at the airport at least 3 hours before their flight departure.
  1. Meet the wheelchair assistant: At the airport, look for the Emirates representative or wheelchair assistant, who will meet you at the check-in counter or arrival area. The assistant will provide you with a wheelchair and help you with your baggage.
  1. Navigate the airport: The wheelchair assistant will escort you through security, immigration, and to your gate. If you need to use the restroom or grab a bite to eat, the assistant will accompany you.
  1. Board the plane: When it’s time to board the aircraft, the wheelchair assistant will help you get to your seat and assist with stowing your carry-on luggage.
  1. Enjoy your flight: Emirates’ cabin crew will ensure that you have a comfortable and enjoyable flight. If you need assistance during the flight, simply press the call button or ask one of the flight attendants.
  1. Disembark the plane: Upon arrival at your destination, the wheelchair assistant will meet you at the gate and help you navigate the airport. If you have a connecting flight, the assistant will escort you to your next gate.

How to add Wheelchair Assistance in Emirates via Online Method?

It’s quite an easy process to book wheelchair assistance online with Emirates Airlines. So, to add the same to your reservation, follow these steps:

  1. Go to Emirates’ official website: Start by going to the Emirates website at www.emirates.com.
  1. Click on “Manage Your Booking”: On the Emirates website, click on “Manage Your Booking” on the top right corner of the screen.
  1. Enter your booking details: Enter your booking reference number and the last name of the passenger. If you don’t have a booking reference number, you can use your e-ticket number, which can be found on your ticket.
  1. Select “Special Assistance”: Once you’ve accessed your booking, click on the “Special Assistance” option.
  1. Choose “Wheelchair Assistance”: Under the Special Assistance options, select “Wheelchair Assistance”.
  1. Provide necessary information: You will need to provide the passenger’s details, such as name, age, and the type of mobility aid they require. You can also add any additional comments or requests.
  1. Submit your request: Once you’ve entered all the necessary information, click on “Submit” to complete your request for wheelchair assistance.
  1. Check your email: Emirates will send you a confirmation email with the details of your Emirates wheelchair booking request

How to Book Wheelchair Assistance in Emirates Offline?

You can add wheelchair assistance offline by contacting the airline’s customer service center. Here’s how you can do it:

  1. Call Emirates’ customer service center: Dial the customer service number for your country or region, which can be found on the Emirates website.
  1. Request wheelchair assistance: Let the customer service representative know that you require wheelchair assistance for your upcoming flight.
  1. Provide passenger and flight details: You will need to provide the representative with the passenger’s name, age, and any mobility limitations or special needs. 
  1. Complete the Medical Information Form: If you have a medical condition that requires attention during your flight, you may be asked to complete the MEDIF.

Types of Wheelchair Assistance in Emirates Airlines

Emirates Airlines provides several kinds of wheelchair assistance to its passengers with disabilities or mobility limitations. Below mentioned are some different types wheelchair assistance available on Emirates flights:

  1. At Airport wheelchair assistance: Passengers who find it difficult to walk long distances or stand for extended periods can use the at airport wheelchair assistance. An Emirates staff will assist you throughout the airport and help you complete every procedure till you board the plane. 
  1. Onboard wheelchair assistance: Emirates offers onboard wheelchair assistance to passengers who need help moving around the aircraft or getting to the lavatory. The onboard wheelchair is designed to fit down the aisle and can be used to move passengers between their seat and the lavatory.
  1. Electric wheelchair assistance: This service allows passengers to travel with their own electric wheelchairs, subject to certain restrictions. The airline provides guidance on how to prepare and pack your electric wheelchair for travel and assists with loading and unloading it from the aircraft.

Terms & Conditions to Add Emirates Wheelchair Assistance 

There are certain terms and conditions that come with adding wheelchair assistance to your Emirates reservation. 

  1. Advance notice: Passengers must request wheelchair assistance in advance, ideally at the time of booking their flight. Emirates recommends providing at least 48 hours’ notice to ensure that the airline can make the necessary arrangements.
  1. Medical clearance: Passengers who require stretcher assistance or have a medical condition that could affect their fitness to travel may be required to obtain medical clearance from Emirates’ medical center. 
  1. Size and weight restrictions: Passengers who bring their own electric wheelchair must ensure that it meets Emirates’ size and weight restrictions. The airline provides guidance on how to prepare and pack electric wheelchairs for travel.
  1. Liability limitations: Emirates’ liability for any loss or damage to a passenger’s wheelchair or mobility aid is limited by law. Passengers should ensure that their wheelchair or mobility aid is covered by adequate insurance.


In conclusion, Emirates’ commitment to providing exceptional service to all passengers is evident in the range of wheelchair assistance options available. From airport and onboard wheelchair assistance to electric wheelchair, Emirates ensures that passengers with mobility limitations can travel with comfort and ease. By adhering to the guidelines, passengers can enjoy a worry-free travel experience knowing that they will receive the appropriate level of assistance throughout their journey.

FAQs Related to Emirates Wheelchair Assistance

Do Emirates charge for wheelchair assistance?

No, Emirates Airlines doesn’t charge its passengers for wheelchair assistance. 

Are electric wheelchairs allowed on Emirates planes?

Yes, Emirates Airlines allows passengers with electric wheelchairs on its planes.

How do I add wheelchair assistance online with Emirates?

The passengers can add wheelchair assistance online with Emirates by visiting the official website of the airlines. 

What is a wheelchair seat on Emirates flights?

A wheelchair seat is equipped with movable armrests, which makes it easy for the passenger to move around. 

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