What is Aeromexico Cancellation Policy? (Latest Update)

What is Aeromexico Cancellation Policy

There is hardly anyone who wants to cancel their upcoming flight, but there can be moments when unanticipated events force us to alter our trip arrangements. An unexpected change in plans, a personal emergency, or any other circumstance may necessitate canceling a flight. However, many passengers struggle to make their cancellations as they are not well aware of the procedures related to the airline’s cancellation policy. Therefore, this extensive guide will provide you with all the details related to the Aeromexixo cancellation policy. 

You must also know the policy before booking tickets, as it will inform you of what you need to keep in mind and tell you exactly how much you will get the refund. So, are you ready? Scroll down to find the answer to your question: What is the Aeromexico cancellation policy? 

Understanding Aeromexico Cancellation Policy

Aeromexico cancellation policy allows passengers to cancel their reservations within 24 hours of booking to get a full refund, regardless of the ticket type. After this initial period, cancellation fees may apply depending on the fare rules and how close to the departure date the cancellation occurs. It’s advisable to review the specific terms and conditions associated with your ticket or contact Aeromexico directly for precise details regarding their cancellation policy.

Ticket Fare 

Aeromexico offers several different fare options, each with its own policies for changes and cancellations. Before making your airline reservation, it’s important to thoroughly read the rules attached to your selected fare to understand what to do if you need to cancel or change your travel schedule. 


Depending on the type of tariff you purchased, your ticket may or may not be refundable. Refundable fares, in general, let you cancel your trip and get a full or partial refund, depending on when you cancel and any costs that apply. On the other hand, non-refundable fares usually do not allow refunds, though you might be able to amend your schedule for an additional cost.

Fees for Cancellation 

If a non-refundable ticket is changed or canceled, Aeromexico may charge a cancellation fee. These costs change based on a number of variables, including the kind of fare, when the cancellation occurs, and the flight’s destination. It’s critical that you become aware of these fees to comprehend the possible expenses associated with airline cancellation.

How do I cancel my Aeromexico flight?

Aeromexico is Mexico’s flag carrier and is known for being kind and generous to passengers worldwide. You can cancel your tickets on the airline’s official website or by contacting customer care, which is present to offer assistance throughout your journey. 

Online Method

To complete the process online, follow the steps below.

  • Click straight into the official website of Aeromexico.
  •  Move your cursor to the ‘Your Trip’ tab and click on it. 
  • Enter the details such as e-ticket number or reservation number and last name.
  • Double-check the information, click on the ‘Search Reservation’ button, and proceed to “ Manage booking.”
  • Now, click on the ‘Cancel’ button. The airline will immediately complete the procedure and send you a confirmation email.
  • Those who have booked a refundable ticket can request a refund.
  • The airlines will take a few working days to process the refunded amount.

Customer Care

For those who have trouble doing things online, you can easily reach out to the officials at Aeromexico Airlines’ sales office and seek their assistance. The staff is very helpful and will surely offer the best guidance. You can reach out to them by dialing 00 52 25551334000. You can also text, email, or visit the office if you prefer face-to-face communication. 

Aeromexico 24-Hour Cancellation Policy

Aeromexico surely offers a 24-hour cancellation policy. This policy allows passengers to cancel their flight within 24 hours of booking, after which they can get a full refund. Yup, you read that right—a full refund. However, there are certain things that you must be mindful of when following the Aeromexico 24 hour cancellation policy.

  • You must cancel your flight within 24 hours of booking it. Otherwise, you may have to pay a cancellation fee.
  • Please note that you must book your tickets seven days before departure to receive a full refund.
  • Those who are eligible for this policy will get a full refund regarding the cabin class or fare type they have chosen.
  • When you miss this wonderful opportunity, your cancellation and refund will depend on your ticket type and price. 

Refund Policy

The airline has refund policies for passengers. You can avail of a refund in the below cases- 

  • Tickets only purchased with a credit or debit card
  • Tickets with flexible fares that are refundable
  • Refund deadline: within 12 months of the original sale date
  • Unused passes
Note—The terms of the paid fare will determine how plane tickets are reimbursed. The monthly payment charge amount is not reimbursed.

Contact Details of Aeromexico Airlines

Let us now discuss how you can connect with Aeromexico. The details below will be useful for you when completing your cancellation, both online and offline. 

  • Name of the Airlines- Aeromexico
  • IATA Code- AM
  • Official Website- https://www.aeromexico.com/es-mx
  • Head Office- Torre MAPFRE, Mexico City, Mexico
  • Customer service-  00 52 25551334000

Final Words!

Canceling a flight with Aeromexico is not difficult. By becoming familiar with the information in this guide, you can handle the cancellation procedure with assurance and convenience, guaranteeing a hassle-free experience. The airline is widely appreciated for its customer service, and you can surely trust them for proper guidance. 

People May Also Ask!

Can I cancel my Aeromexico flight?

You can cancel your Aeromexico flight; however, the procedures and costs involved will vary depending on the type of ticket you bought.

What are the various fare categories that Aeromexico offers?

Aeromexico provides a range of pricing options, including non-refundable and refundable fares, each with specific guidelines for adjustments and cancellations.

What are the compensation rights for Aeromexico?

If you’ve experienced flight delays or cancellations, you may be entitled to receive up to US$650 in compensation per person.

How might my flight from Aeromexico be canceled?

A: To cancel your flight, you can contact Aeromexico customer care via phone, email, or online chat. Be ready to share pertinent information about your cancellation request and booking details.

Is there a cutoff date for flight cancellations from Aeromexico?

Depending on the fare class and the particular terms and conditions attached to your reservation, there may be a deadline for canceling your Aeromexico flight. It’s critical to read the guidelines and regulations pertaining to your fare in order to comprehend any deadlines that may apply.

How can I contact the Aeromexico airline?

You can connect with the Aeromexico airline using the contact details above. Connect with them via phone, text, email, or official website. For someone living close by, feel free to visit your closest office.

Is it possible to cancel my Aeromexico online?

If your reservation qualifies for online cancellation, you can cancel your Aeromexico flight via the airline’s official website or mobile app. Otherwise, you can get in touch with Aeromexico’s customer support department.

Can I get a refund after I have completed my flight?

Aeromexico has strict rules for refunds, which you can only get on non-boarded flights. You can not get them after you complete your flight.

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