Air travel can be a daunting experience for anyone, but for disabled passengers, it can be especially challenging. Fortunately, United offers wheelchair assistance to those passengers who require it, ensuring a smoother and more comfortable journey. Whether you need assistance with getting around the airport or boarding the aircraft, United Airlines has a dedicated team of professionals who are trained to provide the necessary support.
In this article, we’ll guide you through the process of adding wheelchair assistance to your United Airlines booking, including how to request it, what information you’ll need to provide, and what to expect on the day of your flight. So, if you or someone you know requires wheelchair assistance when travelling with United Airlines, read on for a comprehensive guide to making your journey as seamless as possible.
Steps to add Wheelchair Assistance in United Airlines Flight
Here are the steps to add wheelchair assistance in United Airlines flight:
- Request wheelchair assistance during the booking process: When making your reservation, you can request wheelchair assistance either online or by phone. Make sure to indicate the level of assistance required so that United Airlines can provide the appropriate support.
- Contact United Airlines customer service: To add special assistance you can contact United Airlines customer service. You can reach them by phone, email or through their website.
- Provide accurate information: When requesting wheelchair assistance, be sure to provide accurate information about the passenger’s needs. This includes the type of wheelchair required, the level of mobility, and any other special requirements.
- Arrive at the airport early: United Airlines recommends that passengers requiring wheelchair assistance arrive at the airport at least 2 hours before the flight departure time. This will allow enough time for the airline staff to provide the necessary assistance and ensure that the passenger reaches the gate on time.
- Communicate with the airline staff: Once at the airport, communicate with the airline staff about any specific requirements or needs. This includes any medications that need to be taken or any special assistance required during the flight.
By following these steps, passengers requiring wheelchair assistance can ensure a smooth and hassle-free journey with United Airlines
Types of Wheelchair Assistance Provided by United Airlines
United Airlines provides various types of wheelchair assistance to passengers with disabilities who require assistance while travelling. Here are the different types of wheelchair assistance provided by United Airlines:
- Wheelchair assistance to and from the gate: This type of assistance is provided for passengers who require a wheelchair to get to and from the gate.
- Boarding assistance: United Airlines provides assistance to passengers who require a wheelchair to board the aircraft. This includes using an aisle chair to transfer from the wheelchair to the aircraft seat.
- In-flight wheelchair assistance: If a passenger requires assistance during the flight, United Airlines provides an onboard wheelchair that can be used to move around the cabin.
- Deplaning assistance: After the flight lands, United Airlines provides assistance to passengers who require a wheelchair to deplane and get to their next destination.
- Connecting flight assistance: If a passenger has a connecting flight, United Airlines provides assistance to ensure that the passenger reaches their next flight on time. This includes wheelchair assistance and guidance through the airport.
Can you Travel with your own wheelchair with United Airlines?
Yes, United Airlines allows passengers to travel with their own wheelchair on their flights. However, there are some guidelines and restrictions that passengers should be aware of:
- Wheelchair size and weight: Passengers can bring a manual or electric wheelchair on board, but the wheelchair must meet the size and weight restrictions for the aircraft.
- Battery type and requirements: For electric wheelchairs, the battery type and requirements must be compliant with the airline’s regulations. United Airlines requires that the battery be securely attached to the wheelchair, with the terminals protected from short circuiting.
- Notification and documentation: Passengers should notify United Airlines in advance if they plan to bring their own wheelchair on board. Additionally, passengers may need to provide documentation, such as a manufacturer’s certificate or a battery manufacturer’s safety data sheet, to confirm that the wheelchair meets the airline’s requirements.
- Stowage: In some cases, the wheelchair may need to be stowed in the cargo hold due to space constraints in the cabin. In this case, United Airlines will take care of loading and unloading the wheelchair and will provide a loaner wheelchair for use in the airport.
By following these guidelines, passengers can travel with their own wheelchair on United Airlines flights with ease and without any issues.
United Airlines Wheelchair Assistance Points at Airports
The passengers can check for United Airlines wheelchair assistance at the following points of the airports:
|AIRPORTS||UNITED WHEELCHAIR ASSISTANCE POINTS|
|Chicago O’Hare Airport||Terminal 1, door 1G|
|Denver Airport||Terminal West, level 6, between doors 606-608|
|Houston Intercontinental Airport||Terminal C, level 2, near Gate B77|
|Los Angeles International Airport||Terminal 7, between doors L2-10|
|Newark International Airport||Terminal A, departure level, Terminal C, level 2,|
|San Francisco International Airport||Terminal 3, door 11|
|Washington Dulles Airport||Main Terminal, door 4B|
United Airlines allows passengers to bring their own wheelchair on board their flights, but there are guidelines and restrictions to be aware of. The wheelchair must meet size and weight requirements, the battery must be compliant with the airline’s regulations, and passengers should notify the airline in advance and provide any necessary documentation. By following these guidelines, passengers can travel with their own wheelchair on United flights with ease and without any issues.
United Airlines Wheelchair Assistance (FAQs)
United Airlines doesn’t charge passengers for wheelchair assistance, the passengers can check up to two wheelchairs, scooters, assistive devices, and medical equipment, free of cost.
Yes, if your wheelchair is up to 250 pounds, it can be easily stored in cargo. However, if it weighs more than 250 pounds, you might not be able to fly with your own wheelchair.
If your wheelchair is lost or damaged at the airport, you must inform the assistive desk. So, that they can help assist you further.