Frontier Flight Delay Compensation What Should You Know

It is pretty normal to fuss over the fact the airline delayed the flight for which you were rushing off to the airport. Nevertheless, instead of beating around the bush, you can reach out to the authorities and make lemonade out of the lemons. Here is what you must know and do when Frontier Flight delays your flight at the last minute!

Types of Frontier Flight Delays & Compensations

No type of flight delay is acceptable or happening, yet sometimes they are unavoidable and do occur once in a while. Once three hours exceed the delay time, the passengers do get two options to choose from: 

• Either to re-book a different flight without any additional charge or 
• Cancel the tickets altogether

Apart from that, there are different conditions under which you can experience a flight delay, and the Airline compensations may also vary accordingly. 

Controllable Situations

Circumstances may arise, such as damage to some parts of the aircraft or mechanical issues, that cause a few-hour delay to your flight. These conditions are called controllable situations because the Airlines can take charge of the crises and offer you reasonable solutions as soon as possible. During Controllable Situations Delays, Frontier arranges the following compensations for all its passengers:

• Accommodations of the next available flight to the passengers for free. 
• If the flight departs 3 hours or more after the scheduled departure time, the airline offers meal vouchers to the suffering customers. 
• Customers who experience delays over 3 hours can also request full refunds for the unused part of the itinerary. 

Uncontrollable Situations 

A flight misconnection due to unforeseen events such as weather, air traffic control, or damage that may have occurred to the aircraft without the airline’s control, such as bird strikes, etc., is called an Uncontrollable Situations Delay. Frontier Airlines does not grant compensation to the passengers because, as the name suggests, these flight delays and reschedules are not under control, and they cannot control the weather or the birds. However, they do offer the following solutions for those who deal with inconvenience due to Uncontrollable Situations:

• A re-accommodation on the next available flight by Frontier Airlines. 
• A full refund for the unused part of the itinerary is available upon request. (Considering you experienced a delay of more than 3 hours)
• When the flight is late due to severe weather conditions, passengers can rebook later flights without any additional fee, as per Frontier’s Severe Weather Plan.

Tarmac Delays

If you are new to the concept of Tarmac Delays, let’s wrap our heads around it first. When you are on board, and the plane has either just landed or is about to take off, you have no option to disembark. It neither flies nor does it have any other option but to wait. This situation is called a Tarmac Delay, which can arise for many reasons, mainly due to Air Traffic Control red signals. During the Tarmac Delays, Frontier does not offer monetary compensation; however, passengers may receive the following reparations: 

• The Airline maintains a comfortable temperature inside the passenger cabins throughout the waiting hours. 
• The staff takes care of the passenger’s medical needs and allows third-party consultation facilities as well. 
• The Pilot informs the on-board passengers about the flight status and the known reason for the delay from time to time. 
• Apart from that, if you are in a US Airport, as per the guidelines, you can disembark the plane after a 3-hour Tarmac delay during domestic flights and a 4-hour delay during international itinerary. 

Customer Rights During Flight Delays and Reschedules with Frontier 

All passengers must not worry; all they need to do is learn about the proposal and rectifications during late flight times. The following is your prerogative in times of Frontier Airlines flight delays: 

• Firstly, Passengers can reach out to the authorities to learn about the reason for the delay. 
• Secondly, they have a right to learn about the delayed compensation and regulations offered by the Frontier. 
• Thirdly, during Tarmac Delays, the cabin crew must take care of all passenger’s medical needs until the authorities allow them to disembark the plane.  
• Fourthly, you have a right to request a full refund for over three-hour delays. However, you must initiate the refund request from your end within the stipulated time period.  
• Lastly, during Controllable Situations, Frontier Airlines offers the next available flight to the passengers free of cost. 

Flight Delay Updates 

When you make reservations, you must have noticed that you need to enter your email address and phone number details. The main purpose of entering these contact details is so that Frontier Airlines can inform you on time when there is any change in the flight schedule. The first thing you must do before setting off for the airport during the departure date is check your emails and SMS for any updates. 

You may also frequently check the official website or mobile application for updates regarding flight delays and cancellations—except for Tarmac Delays, of course, for which you and the airline are both unaccountable and can not prepare priorly.  

Long Story Short

After all is said and done, you must know that when you pay for a flight, you have some customer rights that give you an upper hand. Knowledge of these rules can help you make the most of your journey and get frontier flight delay compensation when you do not reach your desired destination on time. Frontier Airlines staff ensures the customers know why the fight is delayed (if there is a known cause). So, now that you are all equipped with the knowledge of flight delays, you know what to do when you are stuck in such a situation.

Passengers Often Ask: